We cannot guarantee the speed of your Internet connection. We also cannot guarantee that you will have interrupted Internet service caused by your Internet service provider. Indeed, we have no control over the development of the Internet in your region of residence. During the term of the Agreement in which Google has agreed to provide Google Customer with the Google Cloud Platform (if any, the “Agreement”), the Covered Service will provide Customer with a monthly uptime percentage as follows (the “Service Level Objective” or “SLO”): Given your use of the Site, we are committed to providing you with the best VPN service with optimal privacy and minimal downtime. You do NOT use our Service to promote or promote criminal activity of any kind. All disputes arising out of or relating to this Agreement or the use of the Site or Services shall be finally settled by an arbitrator appointed in accordance with the Arbitration Rules (“Rules”) of the International Centre for Dispute Resolution (ICDR). The arbitration shall be conducted in Road Town, Tortola, British Virgin Islands, unless all parties agree a signed written agreement. We reserve the right to suspend the service within two weeks. Reimbursement is only possible for the period of service acquired following the date of termination of the service. Below are the minimum availability and performance criteria that HIT RAIL makes available to HERMES VPN customers. These metrics and any credits derived from them are based on monthly performance and service credits that are reflected in the corresponding monthly connection fee.