Transport Service Level Agreement Sample

PandaTip: This section of the template protects you from any liability in case of delay in shipment for any of the reasons listed below. It also protects your customer if they are forced to violate this transport service contract for reasons that are beyond their control. The customer is responsible for providing a bill of lading detailing all items supplied for transportation. There are many other PCCs that can be added to this basic SLA agreement. The more PPAs there are, the more difficult the negotiation process. It can take months to negotiate a complex SLA/KPI document, as you go back and forth with your logistics service provider, so the document becomes a “win-win” situation for both parties. After the approval of the SLA/KPI by both the customer and the logistics service provider, this document and its contents must first be checked monthly and then quarterly. Both parties will know how the partnership fits into the objectives of this SLA/KPI document. Without SLA/KPIs, it is not possible to measure the performance of both parties. Don`t be surprised if a logistics service provider doesn`t jump on an SLA/KPI and say, “Let`s keep it simple.” Always use some sort of basic SLA/KPI to protect yourself when outsourcing your logistics department. PandaTip: This model transport contract area defines your responsibilities as a carrier.

Just below, the “Customer Responsibility” section defines your customer`s responsibilities with respect to this transportation service model. any delay in the event of “force majeure” where either party is unable to fulfil their obligations under the terms of this Treaty; neither party is then responsible for the termination of the contract. The customer is then responsible for calculating the payment equal to the rate per tonne per kilometre to the point where transport was interrupted. The customer reserves the right to terminate this contract at any time with written notice. In such a resignation. Unless the termination is due to a breach of this agreement by the carrier, the customer pays the fee per tonne up to the place of termination to the service provider….